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AI CHATBOT SUITE

AI Chatbot Web & App Suite

Automate 80% of support queries — trained on your data

Smart support and sales chatbot with custom knowledge base training, lead capture, CRM handoff, and deployment across Web, WhatsApp, and Instagram.

80%
Queries resolved without human
< 500ms
Average response time
90+
Languages supported
3
Channels (Web, WhatsApp, IG)
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Overview

Everything You Need — Ready to Launch

Your customers ask the same 50 questions 1,000 times a month. Our AI Chatbot Suite ends that — permanently. Trained exclusively on your company's data (docs, FAQs, product pages, policies), it answers queries accurately, captures leads with qualifying questions, and hands off complex cases to human agents with full conversation context. Deploy on your website, WhatsApp Business number, and Instagram DM in one unified system — all monitored from a single analytics dashboard.

Launch Timeline
7–14 days from kickoff
Customisation
Full white-label
Post-launch Support
30 days post-launch monitoring + monthly knowledge base update sessions
Hosting
Hosted on our managed infrastructure
AI Chatbot Web & App Suite
Deployment Details
Timeline: 7–14 days from kickoff to live deployment
Customisation: Full UI theming — widget colours, avatar, greeting message. Conversation flows designed to your brand voice
Support: 30 days post-launch monitoring + monthly knowledge base update sessions
Hosting: Hosted on our managed infrastructure. Private cloud deployment available on request
Features

What's Inside the Platform

Every feature is production-ready, configurable, and included in the base deployment — not sold as separate add-ons.

RAG-Powered Knowledge Base

Upload your PDFs, Word docs, website URLs, and product catalogues. Our RAG (Retrieval-Augmented Generation) pipeline embeds and indexes everything — so the bot answers only from your data, never hallucinating.

Lead Capture & Qualification

Configurable lead capture flows collect name, email, phone, and custom qualifying questions. Qualified leads are scored and pushed to your CRM in real time — with full conversation context attached.

Human-Agent Handoff

When the bot reaches its limits or detects frustration, it transfers the conversation to a live agent — with full chat history and an AI-generated context summary. Integrates with Freshdesk, Intercom, and Zendesk.

90+ Language Support

Auto-detects user language and responds in kind. Trained knowledge base in English responds accurately in Hindi, Arabic, Spanish, French, and 87 more languages via multilingual embedding models.

Multi-Channel Deployment

One knowledge base, three channels. Web widget (JS snippet), WhatsApp Business API, and Instagram DM all connect to the same AI backend — consistent answers everywhere your customers reach you.

Analytics & Conversation Insights

Dashboard shows total conversations, resolution rate, top unresolved questions, lead conversion, average response time, and CSAT scores. Weekly email reports for non-technical stakeholders.

Deliverables

What You Get on Day One

Every deployment includes these fully functional components — branded, configured, and ready for your users.

Embeddable Web Chat Widget (JS Snippet)
WhatsApp Business API Integration
Instagram DM Integration
Admin Analytics Dashboard
CRM & Helpdesk Integration Layer
Knowledge Base Training & Ongoing Updates
How It Works

From Kickoff to Live in Weeks

A structured implementation process that moves fast without skipping critical steps.

01
Knowledge Base Ingestion

Share your FAQs, product docs, policies, and website URLs. We ingest and embed everything into a vector database.

Takes 2–3 days. The more documentation provided, the more accurate the bot.
02
Conversation Flow Design

We design the greeting, intent classification, lead capture flow, escalation triggers, and handoff rules specific to your business.

Takes 2–3 days. We review and iterate with your team.
03
Integration & Deployment

We deploy the web widget on your site (one JS snippet), connect WhatsApp Business API and Instagram, and integrate your CRM for lead sync.

Takes 2–4 days. Requires CMS access, WhatsApp Business Manager, and CRM credentials.
04
Testing & Go Live

We test 200+ edge-case queries, run a 48-hour staging period with your team, then go live. Ongoing quality monitoring for 30 days.

Takes 2 days. Your team participates in UAT before launch.
Who It's For

Built for These Businesses

Three distinct use cases — each with measurable business outcomes.

E-Commerce & D2C

70% reduction in support tickets

Answer product questions, check order status, process returns, and recover abandoned carts — automatically, 24/7. Reduce support ticket volume by up to 70%.

SaaS & Tech Companies

3× more qualified leads from same traffic

Deflect repetitive support queries, qualify inbound leads before they reach your sales team, and provide in-app onboarding assistance for new users.

Service Businesses & Clinics

40% of bookings captured outside business hours

Book appointments, answer service FAQs, collect patient/client intake information, and send follow-up reminders — all automated without adding staff.

Build vs Buy

Why Not Build It From Scratch?

Every client asks this. Here is an honest comparison.

Criteria
Build From Scratch
Kotibox Ready-Made
Time to Market
12–24 months
7–14 days from kickoff to live deployment
Development Cost
₹50L – ₹2Cr+
Fraction of cost — ready infrastructure
Team Required
8–15 engineers, PMs, QA, DevOps
Your team focuses on business — we handle tech
Risk of Failure
High — 60% of custom builds go over budget & time
Low — battle-tested in production across clients
Post-Launch Maintenance
Full team needed for bugs, updates, scaling
Included in support plan — we maintain it
Customisation
Full control — but at enormous cost
Full white-label — brand, flows, features
Tech Stack

Built on Modern, Scalable Technology

Enterprise-grade open-source stack — no vendor lock-in, fully maintainable, and cloud-agnostic.

AI & NLP
LangChain
OpenAI GPT-4o
Claude 3.5 Sonnet
Pinecone (Vector DB)
Backend
Node.js
Python (FastAPI)
Redis (Session Cache)
Frontend
React.js (Widget)
Next.js (Admin Dashboard)
Channels
WhatsApp Cloud API
Meta Messenger API
Web SDK
Integrations
HubSpot
Salesforce
Zoho CRM
Freshdesk
Intercom
Zendesk
Infrastructure
AWS Lambda
PostgreSQL
Docker
Nginx
FAQs

Frequently Asked Questions

Technical, commercial, and implementation questions answered.

Ready-made · Fast Launch

Get a Live Demo of AI Chatbot

We'll walk you through the full platform, show you the admin panel, and give you a custom pricing estimate based on your scale and requirements.

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